FAQ - Frequently Asked Questions

How do I place an order?

Simply browse our products, select your size or colour where applicable, click Add to Cart, and proceed to checkout. Enter your delivery details and place your order — that's it! You'll receive a confirmation on WhatsApp or SMS.

Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery all across Pakistan. You only pay when your order is delivered to your doorstep. No advance payment required.

How long does delivery take?

Orders are delivered within 2–7 business days nationwide. Orders are processed within 24 hours of confirmation. Remote areas may take slightly longer.

What are the delivery charges?

We offer FREE delivery on orders above PKR 2,000. For orders below this amount, a small flat delivery charge applies, shown at checkout.

How can I track my order?

Once your order ships, you'll receive tracking details via SMS or WhatsApp. You can also message us anytime on WhatsApp at 0339-5364494 for an update.

What is your return & refund policy?

We offer a 7-day easy return policy. If you're not satisfied, you can return the product within 7 days of delivery for a replacement or refund. The item must be unused and in its original packaging. To start a return, message us on WhatsApp.

Are your products original?

Yes. We carefully select quality, trend-driven products and stand behind everything we sell. If a product arrives damaged or defective, we'll replace it free of charge.

What sizes are available for clothing?

Each clothing product page lists the available sizes (e.g. M, L, XL). For stitched items, please check the size options before ordering. If unsure, message us on WhatsApp and we'll guide you.

Can I change or cancel my order?

Yes, you can change or cancel your order before it ships. Just contact us on WhatsApp at 0339-5364494 as soon as possible.

How do I contact you?

📱 WhatsApp: 0339-5364494
📧 Email: zaavimart@gmail.com
📍 Muzaffarabad, AJK, Pakistan
We usually reply within a few hours during business hours.