Frequently Asked Questions

Agar aapka koi sawal hai, yahan jawab milega. Aur kuch chahiye to WhatsApp karo!

📦 Orders & Delivery

Do you offer Cash on Delivery?

Haan! Zaavi Mart pe Cash on Delivery (COD) available hai Pakistan bhar mein. Saman aane pe pay karo — koi advance payment nahi.

How long does delivery take?

Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad): 2–5 working days.
Other cities and areas: 3–7 working days.
Delivery times may vary during sales, holidays, or peak seasons.

Is there free delivery?

Free Delivery on orders above PKR 2,000. Orders below PKR 2,000 may have a delivery charge. The exact delivery charge (if any) will be shown at checkout.

How can I track my order?

Aapko order confirm hone ke baad WhatsApp pe tracking update milega. Aap humse contact kar sakte hain: Contact Us ya WhatsApp: +92 339 536 4494.

Can I change or cancel my order?

Haan, order dispatch hone se pehle cancel ya change kar sakte hain. Jaldi se WhatsApp karen: +92 339 536 4494.

🔄 Returns & Refunds

What is your return policy?

Hum 7-Day Easy Return Policy offer karte hain. Agar product damaged, defective, ya wrong item mila hai, to 7 din ke andar return kar sakte hain. Product original condition mein hona chahiye with packaging.

How do I return a product?

WhatsApp pe hamse rabta karen (+92 339 536 4494) aur order details share karen. Hum return process guide karenge.

When will I get my refund?

Return confirm hone ke baad 3–5 working days mein refund process hoga (bank transfer ya JazzCash/EasyPaisa).

💳 Payments

What payment methods do you accept?

Hum accept karte hain: Cash on Delivery (COD), Bank Transfer, JazzCash, EasyPaisa. Aur koi payment question hai to WhatsApp karen.

Is there a discount for new customers?

Haan! New customers use kar sakte hain code ZAAVI10 at checkout for 10% OFF on first order (minimum order PKR 2,000).

📞 Support

How can I contact support?

WhatsApp: +92 339 536 4494 (fastest response)
Email: support@zaavimart.store
Or use our Contact Form.

What are your support hours?

Hum available hain: Monday to Saturday, 10 AM to 8 PM (Pakistan Standard Time). WhatsApp pe message chhoren — hum jaldi reply karte hain.